Appointments, scripts & results
Appointments
Consultations are by appointment only. Appointments can be made by calling reception on (03) 5881 1464. Longer than standard appointments are generally advised for situations such as antenatal visits, pap smears, care plans and health assessments. When making your appointment please chat to reception so they can book the appropriate appointment type with your GP.
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Our doctors strive to run on time, but unforeseen circumstances may cause delays. We recommend calling before your appointment to confirm the current waiting time.
Reminders
SMS appointment reminders
Your appointment is confirmed once it is entered into our system. As a courtesy, we send SMS reminders the day before your appointment to assist with keeping track of your schedule. Please ensure we have your correct mobile number, as we cannot be held responsible for undelivered or delayed messages due to phone service issues. If you prefer not to receive SMS reminders, let reception know. Please note that missed or delayed SMS reminders are not valid reasons for failing to attend your appointment.
Health reminders
We are committed to proactive healthcare, including routine screenings and assessments to prevent serious illness and detect potential health concerns early. Our system will send reminders when you are due for important checks. These reminders are designed to support your ongoing well-being but if you prefer not to receive them, please let us know.
Scripts
We provide both paper and e-script options for patients. E-scripts can be sent via email or SMS. If a patient has misplaced a script, pharmacies across Australia now have access to the Active Script List where all prescription information is held. The pharmacy will require your consent to view these documents. Please speak to your pharmacy for more information about this service.
Results
We understand that receiving test results is an important part of your treatment. Our policy is that a patient is required to book an appointment with their doctor to receive and discuss results. This is to ensure the results are properly communicated and appropriate action is then taken. Under no circumstances will reception staff report results to patients.
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In some situations your doctor may make other arrangements for communicating results such as via SMS. Please discuss with your doctor exactly how and when she/he intends to make contact. If you do not hear from the Clinic regarding a result, do not assume the result was normal. Please contact the clinic for follow up with the pathology provider and/or doctor.
Please be aware that test results are confidential and will only be given directly to the patient, unless they have given written permission for the doctor to communicate them to another person.